Privacy policy
Shailas Store operates this website and provides all related products and services. Our store is powered by Shopify, which helps us offer a secure and smooth shopping experience.
This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us in Pakistan.
1. Personal Information We Collect
When you use our store, we may collect the following information:
- Contact Details: Your name, shipping/billing address, phone number, and email address.
- Payment Information: Cash on Delivery (COD) details, bank transfer information, or mobile wallet details such as JazzCash or Easypaisa.
- Order Information: Products you view, add to cart, purchase, return, or exchange.
- Communication: Messages, emails, or calls with our support team.
- Device Information: IP address, browser type, and how you interact with our website.
2. How We Collect Information
We collect your information in the following ways:
- Directly from you when you place an order, contact us, or fill out forms.
- Automatically through cookies and website tracking tools.
- From third-party services such as payment providers and delivery companies.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Confirm payments and manage returns or exchanges.
- Communicate with you about your orders or inquiries.
- Send promotional offers (only if you agree).
- Improve our website and customer experience.
- Prevent fraud and ensure security.
- Comply with legal requirements in Pakistan.
4. Sharing Your Information
We may share your information with trusted services, including:
- Shopify (our website platform)
- Delivery companies for shipping your orders
- Payment providers (banks, JazzCash, Easypaisa)
- Service providers for technical or customer support
We only share necessary information and never sell your personal data.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access.
6. Data Retention
We keep your information only as long as needed to fulfill orders, manage records, and meet legal requirements.
7. Your Rights
You have the right to:
- Request access to your personal information
- Update or correct your details
- Request deletion of your data (where applicable)
- Unsubscribe from promotional messages anytime
8. Cookies & Tracking
Our website may use cookies to improve your browsing experience and understand how visitors use our store.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
📞 Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- Store Name: Shailas Collection
- Email: shailasbusiness@gmail.com
- Address: Wapda Town, Gujranwala, 52132, Pakistan